Submit a claim with SafeTrip
Did you encounter problems on a journey you protected with SafeTrip? We’re sorry things didn’t go as planned. Find what you need here and submit your claim.
File your SafeTrip claim in 3 easy steps
If something went wrong on your covered trip, follow these three steps to get reimbursed.
How long do I have to submit a claim with SafeTrip?
You have 90 days from the date of service to submit your claim form. The date of service is the day when you first received treatment for a medical need or another service related to your claim.
Forms
Which SafeTrip claim form do I use?
Choosing the right form can help us process your claim as quickly as possible. Please check your policy documents for full details about which expenses are covered and what form to use. Select a claim form from the following list to get started.
Once you have submitted your claim form, be on the lookout for communication from us. You will receive an email either asking for more documentation or updating you on the status of your claim.
Browse claim forms and select the form you need
For trips that were interrupted, changed or ended early. Covers things like enroute meals and lodging, return fare to your home airport, pet kenneling, and other related non-refundable expenses.
For expenses incurred due to injury or illness.
For delays outside of your control, including weather delays, lost or stolen documents, unannounced strikes and natural disasters.
For death or dismemberment due to an accident on the trip.
For unexpected trip cancellations before you leave home. This might be due to the injury, illness or death of someone in your group.
For rental car damage due to collision or any cause not in your control. This coverage is only available as an add-on.
For when baggage or other personal items are lost, delayed for more than 24 hours, stolen, damaged or destroyed during your trip.
How long will it take for my SafeTrip claim to be processed?
On average, our customers get paid 40 days after submitting their claims. You can help us process your claim quickly by selecting the correct form. If you’re not sure which form you need, please reach out to us.
- Phone: 1-877-693-8530
- Email: UHCSafeTripClaims@cbpinsure.com
We look forward to processing your claim as quickly as possible.
Frequently asked questions about SafeTrip claims
Yes, you need to submit a claim for each issue separately. For example, if your bags were lost and you needed medical attention on your trip, you need to submit separate claim forms for each of these issues. Furthermore, if two or more people on your trip experienced something, each person must file a separate form. Your policy ID will help the claims team connect both claims together and will allow us to process them simultaneously.
Your SafeTrip policy ID and member number can be found on your ID card. This card is attached to your fulfilment email.
If you need to submit more documentation related to your claim, please email us as soon as possible. You can send the additional information to UHCSafeTripClaims@cbpinsure.com. The team will add the documents to your current claim(s).
Any documentation you have can be helpful for processing your claim. Include receipts, screenshots or anything else that can prove what happened and how much you paid. If additional information is needed, claim decisions will be reviewed once all requested details have been provided.
Travel insurance claims are sometimes denied because the loss was not covered by the member’s plan. SafeTrip claims may also be denied if a member does not attach the required documentation, such as receipts. Please check your plan documents to understand what your plan covers.
SafeTrip is considered your secondary insurance in most cases if you have a domestic insurance plan that includes out-of-country benefits (making it your primary plan for your trip). Contact your primary health insurance company to confirm your coverage on a trip.
Secondary insurance, also known as Excess Insurance, means that if you have other insurance (considered your primary insurance) that might cover a health or travel expense under its coverage, SafeTrip will only be liable for the amount above and beyond what your primary insurance covers. For instance, if you have home insurance that covers the loss of a $600 mobile phone up to $500, SafeTrip would only be responsible for $100 of your loss.
These states have exceptions to this rule: Montana, New Hampshire, North Dakota, South Dakota, Utah and Vermont. Please see each state’s policy document for details.
If SafeTrip is your secondary insurance, you may be required to pay your expenses out-of-pocket, then submit a claim for reimbursement.